Refund Policy

Read through MoveSafe Relocation's key guidelines to manage your booking and understand our refund and cancellation policy.

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At MoveSafe Relocation, we understand that plans can change. Our refund and cancellation policy is designed to be as accommodating as possible while allowing us to maintain efficient scheduling and routing of our moving services.

Cancellation timeframes and fees

  • 72-hour cancellation: You can cancel your booking without penalty if you notify us in writing within 72 hours of making the reservation. Please send your cancellation request to cancel@movesaferelocation.com.
  • Cancellation fee: Cancellations made after 72 hours but before the first scheduled pickup date are subject to a 10% deposit cancellation fee.
  • Non-refundable deposits: The deposit becomes non-refundable if your first scheduled pickup date is within 7 business days of booking.

Credit for future services

If you cancel your move after 72 hours and the deposit is non-refundable, you will receive a credit equivalent to your deposit. This credit can be used for future interstate moving services and is valid for 12 months from the date of cancellation.

Processing refunds

All eligible refunds will be processed by the next billing cycle. This ensures that your refund is handled promptly and efficiently.

Contact information

If you have any questions or want to initiate a cancellation, please get in touch with us at cancel@movesaferelocation.com. We are here to help make your moving experience as smooth as possible.

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