Privacy Policy

Information you provide: Name, email address, phone number, mailing addresses (origin and destination), move date, household goods inventory, special handling needs, and payment information (credit or debit card number and billing address) when you pay a deposit or fee. Information collected automatically: When you visit our website, we collect IP address, browser type, device information, pages visited, referring URL, and cookies or similar identifiers through analytics tools such as Google Analytics. Information from third parties: We may receive your information from third-party lead generation platforms where you submitted a moving quote request.

We use your information to generate and deliver moving quotes and coordinate your move with FMCSA-authorized carriers; contact you by phone, email, and text message regarding your quote request, including follow-ups after missed calls and appointment reminders; process payments and refunds; operate, maintain, and improve our website; comply with legal obligations, including FMCSA recordkeeping requirements under 49 CFR Part 371; and protect against fraud and enforce our Terms of Service.

We share your information with FMCSA-authorized motor carriers assigned to transport your household goods; service providers who assist us with payment processing, hosting, CRM, email, and telecommunications; analytics providers such as Google Analytics; and law enforcement or government agencies when required by law, subpoena, or court order. We may also transfer your information in connection with a merger, acquisition, or sale of assets, with notice to you. We do not sell your personal information for monetary consideration. Mobile Information: We do not share, sell, or disclose your mobile phone number, SMS opt-in data, or any information collected through our text messaging program with third parties or affiliates for their marketing or promotional purposes. Our use of third-party analytics cookies (which do not include your phone number or SMS data) may constitute "sharing" for cross-context behavioral advertising under California law. You may opt out as described in Section 7.

Program description: When you submit a moving quote request and provide your phone number, you may receive recurring SMS messages from MoveSafe Relocation, including follow-up texts after missed calls, appointment reminders for scheduled callbacks, and messages from our team responding to your moving inquiry. Consent: By submitting a moving quote request and providing your phone number, you consent to receive recurring SMS messages from MoveSafe Relocation related to your move. Consent is not a condition of purchasing any services. Message frequency varies. Message and data rates may apply. Opt-out: Reply STOP to any message to unsubscribe. You will receive one confirmation message and no further texts. You may also opt out by calling us or emailing us at the contact information below. Help: Reply HELP to any message for assistance, or contact us at 833-995-3200 or info@movesaferelocation.com. SMS data: Your phone number, SMS consent, and message records are used solely to provide the services described above. We do not sell, share, or disclose your mobile information to third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent records are not shared with any third party except as required by law.

We use strictly necessary cookies for website functionality, analytics cookies (including Google Analytics) to understand how visitors use our site, and advertising or targeting cookies used by third-party partners. You can manage cookies through your browser settings. You may opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout. We honor Global Privacy Control (GPC) signals as valid opt-out requests under applicable state law. We do not respond to Do Not Track (DNT) browser signals.

We use administrative, technical, and physical safeguards to protect your information, including TLS encryption for data in transit and restricted access controls. Payments are processed by our PCI DSS-compliant payment processor. We do not store full credit card numbers on our servers. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Depending on your state of residence, you may have the right to access, correct, or delete your personal information; receive a portable copy of your data; opt out of the sale or sharing of your information, targeted advertising, or certain profiling; and limit the use of sensitive personal information. To exercise any of these rights, contact us at privacy@movesaferelocation.com, call us at 833-995-3200, or submit a request through our website. We will verify your identity and respond within the timeframe required by your state's law (typically 45 days). If we deny a request, you may appeal by contacting us, and if your appeal is denied, you may contact your state's Attorney General. We will not discriminate against you for exercising your privacy rights. California residents: You may click the "Do Not Sell or Share My Personal Information" link on our website to opt out. We honor GPC signals as valid opt-out requests. In the preceding 12 months, we have shared identifiers and internet activity data with analytics partners, which may constitute "sharing" under the CCPA. You may also direct an authorized agent to submit a request on your behalf with written proof of authorization.

We retain your personal information for as long as necessary to provide our services and comply with legal obligations: - Quote and move records are retained for 3 years per FMCSA requirements - Payment transaction records are retained for 7 years for tax compliance - Call recordings and SMS records are retained for 3 years - Analytics data is retained for up to 26 months When no longer needed, data is securely deleted or anonymized.

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly. Contact us if you believe a child has provided information to us.

Our website may link to third-party websites, including those of motor carriers. This Privacy Policy does not apply to those sites. We encourage you to review their privacy policies.

We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy with a revised effective date and, where required by law, notify you by email.

MoveSafe Relocation A DBA of EVERSAFE MOVING AND STORAGE LLC Attn: Privacy Officer Email: privacy@movesaferelocation.com Phone: 833-995-3200 Website: movesaferelocation.com To verify our FMCSA registration or file a complaint, visit https://nccdb.fmcsa.dot.gov or call 1-888-DOT-SAFT (1-888-368-7238).