Refund & Cancellation Policy
At MoveSafe Relocation, we understand that plans can change. Our refund and cancellation policy is designed to be as accommodating as possible while allowing us to maintain efficient scheduling and routing of our moving services.
72-Hour Cancellation
Your deposit is refundable if you notify us in writing within 72 hours of signing the Bill of Lading (interstate) or the moving estimate (intrastate). A 4% credit card processing fee applies to all refunds. Send your request to cancel@movesaferelocation.com.
Credit for Future Services
If you cancel your move after 72 hours and the deposit is non-refundable, you will receive a credit equivalent to your deposit. This credit can be used for future interstate moving services and is valid for 12 months from the date of cancellation.
Processing Refunds
All eligible refunds will be processed by the next billing cycle. This ensures that your refund is handled promptly and efficiently.
Contact Information
If you have any questions or want to initiate a cancellation, please get in touch with us at cancel@movesaferelocation.com. We are here to help make your moving experience as smooth as possible.
Official Cancellation Policy Terms
These are the exact terms you agree to when booking with MoveSafe Relocation.
I have read and agree to the terms and conditions as set forth below. As the customer, I agree to pay the total charges for moving coordinator services to be provided by MoveSafe Relocation. I understand that my deposit/fee represents only a portion of my total estimated service charges.
On interstate moves, my deposit/fee is not refundable unless I notify MoveSafe Relocation in writing within 72 hours after signing the Bill of Lading. On intrastate moves, my deposit is not refundable unless I notify MoveSafe Relocation in writing within 72 hours after signing the moving estimate. There is a 4% credit card processing fee on all refunds.
Please email cancel@movesaferelocation.com with your intent to cancel your move. I understand that if I cancel my move after 72 hours of signing the Bill of Lading, I am only entitled to receive a credit of my deposit for future interstate moving services. This credit must be used by the cardholder within a 12-month period from the date of cancellation.
I may change my pick-up date or place the move on hold at least 7 business days (Saturdays, Sundays, and holidays not included) prior to the pack or load date (whichever applies). If pickup is refused by the customer for any reason, the deposit is forfeited.
All deposits will show on your billing statement as MoveSafe Relocation. All credit card refunds will be processed by your next billing statement.
Questions? Call (833) 995-3200 or email cancel@movesaferelocation.com.
Need Assistance?
Our customer service team is available to help you with any questions about cancellations or refunds. We strive to make the process as straightforward as possible.
Customer Reviews
Trusted by Families Across the Country
“I would like to recognize Haley at MoveSafe Relocation for her professionalism, patience, and integrity in helping resolve my concerns and previously unresolved issues wi...”
“We were moving after several years in the same house, so there was more clutter than I realized. The movers worked through it methodically. They wrapped furniture fully b...”
“My move happened during a busy weekday morning, so I expected delays or confusion. Instead, the team worked in a steady rhythm and kept things organized. Boxes were loade...”
“I would like to recognize Haley at MoveSafe Relocation for her professionalism, patience, and integrity in helping resolve my concerns and previously unresolved issues wi...”
“We were moving after several years in the same house, so there was more clutter than I realized. The movers worked through it methodically. They wrapped furniture fully b...”
“My move happened during a busy weekday morning, so I expected delays or confusion. Instead, the team worked in a steady rhythm and kept things organized. Boxes were loade...”
“Haley was so pleasant to deal with, regarding resolution of an issue I had with the company. She went out of her way to communicate with caring and understanding to resol...”
“We had an excellent experience with MoveSafe Relocation today. They did an outstanding job! They were all so friendly, careful, and efficient. It was a long day, and they...”
“On our moving date, the movers came on time. There was a bit of a language barrier, but the process went smoothly. The movers were so nice, efficient, and handled everyth...”